Get answers from your peers along with millions of IT pros who visit Spiceworks.
Join Now

Does anyone else have Dell 7390 laptops in their environment?  We have a few and have had various problems with them over the past few months.  The most recent issue seems to be a real head scratcher (even for Dell Support).  The laptop will blue screen randomly and will not generate a dump file.  On this one particular device, Dell has already replaced the SSD and motherboard but the issue persists.  Their latest response claims this:

 "We are currently working with multiple partner vendors to determine the root cause, and ultimate resolution for this issue. The motherboard replacement has been found to reduce impact or resolve, in some, but not all cases. It is not seen as a guaranteed solution. I apologize if this was not communicated before the on-site service was created. Since this is a systemic issue, we are unable to issue an exchange, as that system replacement will likely experience the exact same failure. Going forward we can provide you with updates regarding the progress being made with the investigation, however we cannot place a solid ETA on the final resolution."

It looks like a good number of others are experiencing this based on this Reddit thread. 

https://old.reddit.com/r/sysadmin/comments/8wbhhv/high_failure_rate_on_dell_latitude_7390/


Learn aws
With tons of resources, progress tracking, and achievement badges you're bound to improve your IT skills.
TEST YOUR SMARTS
Which of the following retains the information it's storing when the system power is turned off?
  • GPU
  • RAM
  • CPU
  • ROM
88% of IT pros got this right.

6 Replies

· · ·
IamChyenne
Poblano
OP
IamChyenne

They replaced System board and SSD, but not the RAM? The dump file contains the info in RAM at the time of the fatal event. 

The fact that the dump doesn't write to disk makes me suspect the memory modules. 

Swap out the RAM and see if you can duplicate.

1
· · ·
MattMega77
Jalapeno
OP
MattMega77

The RAM seems fine; memtest+ ran for over 24 hours.  We are troubleshooting on our own and currently think it has something to do with the Intel video driver.  I'll keep this thread updated.  

I was hoping to reach someone from Dell on here.  

0
· · ·
Adam345
Jalapeno
OP
Adam345

Someone else on here has a similar issue with the same model:

http://kia.co.in/?product=topic/2147785-lattitude-7390-bsod-issue-intel-hd-driver-possible-cause?source=superfeed

0
· · ·
Spartan117458
Thai Pepper
OP
Spartan117458

MattMega77 wrote:

The RAM seems fine; memtest+ ran for over 24 hours.  We are troubleshooting on our own and currently think it has something to do with the Intel video driver.  I'll keep this thread updated.  

I was hoping to reach someone from Dell on here.  

Here ya go

0
· · ·
Kelly for Dell
Serrano
OP
Kelly for Dell

Brand Representative for Dell

Appreciate the tag! 

Matt - Let me see if I can investigate a bit further. I'm also going to tag Ivan (Dell) just in case he has any insight!  

1
· · ·
tomkyalo
Jalapeno
OP
tomkyalo

Most of the BSODs that I've come to realize with the number of Dell Laptops that I've  fixed is that a good number of them stem from one issue alone; SATA Operations keep changing from AHCI to RAID to.....etc from the BIOS

This results in the PC BSODing during the Login period; solution was to change the SATA Operation settings to their respective setting, which eliminated the Blue Screen.

Am guessing that is one issue with the BSOD that someone might be facing; so.........here's one solution.

Next Solution Please..

0
Oops, something's wrong below.