Get answers from your peers along with millions of IT pros who visit Spiceworks.
Join Now

Has anyone else used this web-based software? This is easily the worst system I have ever used in my professional career. The interface is not at all intuitive and looks like a website from the 90's. Below is an actual GIF from their site. Switching between applications is easy, but since they all share the same clunky template, it's not always obvious which one you are working in. The user roles and other features are not flexible at all. Every other system I manage gives me the ability to choose permissions for user roles and even create my own roles. In my opinion, this product is years behind the curve in available features, and decades behind in UI design. And yet most school districts in my state use it. How does something so user-unfriendly maintain so much market share?


Have you ever used a system that just made you cringe at every turn?


Learn azure
With tons of resources, progress tracking, and achievement badges you're bound to improve your IT skills.
TEST YOUR SMARTS
Which of the following retains the information it's storing when the system power is turned off?
  • GPU
  • RAM
  • CPU
  • ROM
88% of IT pros got this right.

9 Replies

· · ·
Marvinthedepressedrobot
Chipotle
OP
Marvinthedepressedrobot

I have never even heard of these guys. Interesting business name "Dude Solutions"

1
· · ·
JFEB
Thai Pepper
OP
JFEB

Never used the software, but their website looks pretty up to date. Are you sure it's just not a case of "we don't want to pay for the upgraded version"?

Edit: Looks like they have cloud based versions and what have you now.

1
· · ·
MasterGuru
Chipotle
OP
MasterGuru

Ahhh... Schooldude. We used it years ago before I discovered Spiceworks. We left schooldud and never looked back. I can say at the time they hosted a great user conference. Back then, their bread and butter was their facilities management piece. They took that product and tried to morph it into an IT helpdesk and as the OP said, it was ahem... lacking. 

1
· · ·
Robot_Overlord
Chipotle
OP
Robot_Overlord

Their sales site is very modern, but the actual webapp looks like a dinosaur. They couldn’t just get someone to refresh their UI? It’s really not that hard. I have to assume they don’t have any front-end web guys on their payroll, which is crazy because the whole product is web based. And when you consider that our contract alone would easily pay a dev’s salary, there is really no excuse.

1
· · ·
JFEB
Thai Pepper
OP
JFEB

Robot_Overlord wrote:

Their sales site is very modern, but the actual webapp looks like a dinosaur. They couldn’t just get someone to refresh their UI? It’s really not that hard. I have to assume they don’t have any front-end web guys on their payroll, which is crazy because the whole product is web based. And when you consider that our contract alone would easily pay a dev’s salary, there is really no excuse.

So, it's a case of "we don't want to pay to upgrade our product" lol. Probably because "we didn't want to pay our developers either".

1
· · ·
TheSteward
Thai Pepper
OP
TheSteward

HAHAHA..I mean I feel your pain.  We used SchoolDude years ago and jumped that ship with zero regrets.  We're on Eduphoria now since our school was already using it for other modules, it's got some pain points but it's better than the Dude. 

1
· · ·
Russell513
Serrano
OP
Russell513

My experience with them is the primary reason I run Spiceworks now. Took them six months to figure out we hadn’t paid them for the current school year. Horrible customer service, horrible UI. BOO!

1
· · ·
DougS-GT
Chipotle
OP
DougS-GT

I've talked with the guys that run the facilities management and utility billing portion when I was at a slightly related energy management software conference. 

It definitely seemed like they were more about the functionality of the software to do what they advertise versus making it flashy (literally at the time) and 'new' looking. Which is kind of refreshing since a lot of software has the opposite approach of having nice, slick looking apps with no actual functional content.

They were nice guys, but I can see why their site looks like it was built in the 90's. It was, and most of their customers are more comfortable with a familiar interface rather than something that looks hip and new. 

1
· · ·
General Tsao
Chipotle
OP
General Tsao

Yes.

1
Oops, something's wrong below.