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@Community,

Problem: The faster customers try to type, the more the system will skip keys. For example: If you try to type ‘that this’ you'll get “that his”. Missing T. This can happen with the enter key as well as other keys.

Affected: Various models of XPS, Precision and Latitude

See below status which includes already resolved models as well as in-progress models. 

Resolved:

XPS 9550 1.7.0 Improved keyboard typing experience with high typing speed.

XPS 9560 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

Precision 5510 1.7.0 Improved keyboard typing experience with high typing speed.

Precision 5520 1.9.4 Prevent ghost key trigger while pressing multiple keys at the same time.

XPS 13 9370 - Fix introduced in BIOS 1.3.3 and carried over to latest 1.4.0

Latitude 5289 - 1.13.0  - Fixed keyboard trigger abnormal when press multiple keys at the same time

Latitude 5290 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5490 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 5590 - 1.3.2 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7290 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7390 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

Latitude 7490 - 1.4.1 Fixed keyboard trigger abnormal when press multiple keys at the same time.

In progress:

XPS 13 9350 - Issue replicated in house and concern submitted to Dell engineering. Awaiting updates from internal sources.

XPS 13 9365 - Dell engineering has committed to a BIOS update. New ETA to come soon

XPS 15 9570 - Dell engineering is looking to spread the same fix from other models to 9570

Precision 5530 - Dell engineering is looking to spread the same fix from other models to Precision 5530

Inspiron 13 5379 - The Inspiron 5379 was confirmed to have a different issue and will not be receiving the same fix

Edited Jul 18, 2018 at 16:14 UTC

2 Replies

· · ·
Scott5043
Chipotle
OP
Scott5043

Certainly appreciate Dell's dedication to fixing this problem... but what's the question for the SW community??

1
· · ·
Justin (Dell)
Serrano
OP
Justin (Dell)

Brand Representative for Dell

Scott5043,

I mistakenly posted this in default mode. I've switched the post to discussion mode due to your feedback. Thank you. 

0
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